Pretty much everyone in the UX industry has come across a customer journey map at some point or another. The current state map looks essentially at what happens now (current) and the future looks at how things should be carried out, but there are more subtle differences than these but it is important to execute both forms of maps in order to facilitate real and … Copyright © 2020 SlideTeam. The current state vs future state PowerPoint template is ideal to show the transformation process that can lead to improvement and growth in a business. Using the as-i… Using the as-is diagram, you work with stakeholders to develop improvements to the current process and outline those changes on your to-be map. This website uses cookies to improve your experience while you navigate through the website. For the best experience on our site, be sure to turn on Javascript in your browser. One thing to consider is that future-state blueprinting typically takes significantly more time than current-state blueprinting, because there is a lot of discussion and negotiation that needs to happen as part of the process of defining service delivery and implementation strategy. This doesn’t mean that current-state journey maps are now rendered useless; current-state journey mapping is used as valuable input when creating future-state journey maps. Once you have that mapped out, you can enter the to-be phase of process management. These cookies will be stored in your browser only with your consent. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. By conducting current state and future state process reports, businesses can also expect to: As-is process analysis consists of three primary phases: research, document, and analysis. What it is: Imagine you are queen/king for the day to create the “Ideal” Ideal State map.

Use layers in Lucidchart to document and visualize both the as-is and to-be processes. Lucidchart makes it easy to apply BPMN 2.0 methodology with its BPMN shapes library. Current-state journey mapping largely focuses on identifying and problem-solving the various pain points that exist throughout the customers journey, from initial contact to repeated use. The future state and current state are closely interlinked.

We'll assume you're ok with this, but you can opt-out if you wish. The current state map looks essentially at what happens now, and the future state looks at how things …

Now you can start articulating the difference between current and future state in steps. results. The phases can also provid… This analysis can be one single artifact or can be created per migration phase. The current state map looks essentially at what happens now (current) and the future looks at how things should be carried out, but there are more subtle differences than these but it is important to execute both forms of maps in order to facilitate real and … JavaScript seems to be disabled in your browser. Now you can start articulating the difference between current and future state in steps. SMART stands for Specific, Measurable, Attainable, Relevant, and Time-bound goals. Future State. Now you can start articulating the difference between current and future state in steps. We recommend using SMART goals to activate your action plan. Hotspots let you toggle between the layers so you can clearly see the differences between the two and easily present your documentation to others. Take a look at a few of the ways you can collect the information you will need. Analyze your current processes and look for the following: Determine where there might be stalls in your processes and what’s causing them. Browse. Read also:  How To: Future-State Journey Map, READ MORE: Customer Journey Map: AI Edition, 11 Tips to Develop Your User Empathy Journey Map, 3 Tips to Activate the Innovative Side of Your Employees, Getting Started With Customer Journey Mapping, MIAMI | 8350 NW 52nd Ter | STE 310Miami, FL 33166, BROOKLYN | 195 Plymouth St. | Unit 6/8Brooklyn, NY 11201, for sales inquiries:sales@keylimeinteractive.com, Current-State vs. Future-State Journey Mapping, Used to document and get a shared organizational understanding of the customer experience end-to-end, The foundation for building a current-state journey map is collected Data, Allows for incremental improvements of customer experience, The goal is to create new customer values and experiences, Driven by creativity and innovation as opposed to data, Can be used to uncover new opportunities to enhance the customer experience, Rather than relying on objective data, allows room for subjective interpretations, Includes customer desires and hopes, rather than just their experiences, 11 Tips to Develop Your User Empathy Journey Map, 3 Tips to Activate the Innovative Side of Your Employees, Getting Started With Customer Journey Mapping.

For example, if you want a 4 piece

List out as many items as your team can brainstorm for each quadrant. It covers the customer's initial contact with the product, through their process of engagement and even covering longtime usage. The Architect can align to clearly documented goals and achieve the objectives in phases or in full. Stakeholders would value more the plan to migrate out of current state to future state. Take note of the people involved at each step, as well as any systemic support functions and resources available and/or utilized. Lucidchart facilitates collaboration through easy sharing and commenting features. Teams will often use Gap Analysis to review current processes, products, market penetration, and develop specific action plans.

Before you build a future state diagram, you need to take a hard look at your current state. Current-state journey mapping is still a very useful tool, and as mentioned earlier, can greatly help to inform a future-state journey map. This PowerPoint Template can be alternatively, used to showcase gap analysis towards achieving the company objectives and goals. Apart from that an Architect focuses more on future state vision and it’s implementation.

A future state map bridges the gulf between the current and ideal states. For example, maybe you could afford better communication and handoffs. Lucidchart simplifies how you build and track documentation, ensuring a smooth transition from as-is process mapping to to-be management. The most important is to articulate impact and value of EA in terms of business value creation not in terms of EA capabilities and functions 3.

The main advantage of as-is process analysis is creating a solid foundation in an organization’s processes. Current State Vs Future State found in: Before Vs After Implementation Comparison, As Is To Be With Current State Blueprint To Future State, Roadmap To Future Ppt Slide Current Vs Future State Ppt Model, Before Vs After Business..

The current state of IT systems is part of well trained Ecosystem where changes are delivered in synchronous fashion. The as-is phase outlines the current state of your processes and any gaps or issues with the current mode of operation. However, there is a new and innovative take on the customer journey map that can offer ingenious insights into the customers’ journey and can help to create a brand new experience. Then, identify all processes that the company uses to generate those products and services at each level and order them chronologically. My biggest challenge while working in Traditional EA environment was current state analysis. This is a current state vs future state analysis powerpoint slide designs download. The goal is to outline the customers experience and modify it so that it can better fit the customers’ needs and wants. The analysis is valued very less by the stakeholders because they knew that already. Industry best practice defaults to the current BPMN 2.0 process notation. Stakeholders can quickly view your current and future state documents, easily providing feedback through each iteration. All Rights Reserved. Simply put, as-is maps where your processes are and to-be maps where you want them to be.

Interview stakeholders who perform each process as well as the managers or other subject matter experts involved in the process. The model of customer journey mapping that we are all pretty familiar with is referred to as current-state journey mapping. For any goal, objective, decision where you feel there is a current Gap between where you want to be and where you are today. It is mandatory to procure user consent prior to running these cookies on your website. Do they have room to improve? This analysis can be one single artifact or can be created per migration phase. A Gap Analysis is a method for comparing your current state with a future or desired state.

’Stages’ This is the most important step, analysis of Current State (just enough) and Future State (elaborated) with the background of migration plan. The Architect can align to clearly documented goals and achieve the objectives in phases or in full. Send surveys or questionnaires to process participants to collect formal written responses.

Surveys allow you to ask specific questions that you may not have found answers to from observation or interviews. For example, "We are doing a Gap Analysis on our sales productivity to understand where we are today and how we become a more efficient sales team".

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